Last updated on 08-07-2025 18:34:36

At Gringotts Labs Private Limited, we are committed to customer satisfaction and transparency in how we handle cancellations and refunds for our product, HotIntent.com. Please review our updated policy below:

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🔁 Subscription Cancellation

• You can cancel your subscription at any time from your account settings.

• Cancellations take effect at the end of the current billing cycle.

• We do not offer partial refunds for unused time during an active subscription.

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💸 Refund Eligibility

• Refund requests are considered only for first-time purchases, not renewals.

• To be eligible, your request must be made within 7 days of the initial purchase.

• No refunds will be provided if any substantial usage of the product is detected.

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⏳ Refund Processing Timeline

• If your refund is approved, it will be processed within 5–7 business days back to your original payment method.

• Please note that your bank or payment provider may take additional time to reflect the refund.

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🛠️ Service Issues or Exceptions

• For any technical issues or service disruptions caused from our end, you may contact support within 7 days of the incident.

• Depending on the case, we may offer service credits or a refund at our discretion.

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If you have any questions or concerns about this policy, please reach out to our support team at support@hotintent.com.